FAQ

Yes. V.A.T is already added so you dont have to worry about any hidden costs.

Yes, no problem at all. Please contact us by email to discuss further. If applicable, we can supply you with a code that removes the postage costs when ordering online.

If you come across any problems when trying to submit your order please contact us straight away by email or by telephone. We will then do our best to resolve the problem as soon as possible.

We now have a live stock feed online for the majority of products. This means it will show how many are in stock and also if the award is out of stock. If showing as out of stock you can always contact us to see if there is an expected date for when these are due back in.
Please note that these stock levels can never be 100% accurate.

Yes we do, no problem. If you have a tight deadline it may be worth emailing us first with your requirements so we can be sure we can get them to you on time.

Simply follow the instructions for each award. You will be asked how many you require (quantity) and you can type the quantity required in the appropriate box. You can also add different engraving for each award on the same page if required.

We aim to deliver all orders within 3 to 5 working days but large and more complex orders can take up to 10 days. If possible please email us your presentation date so that we can ensure that we get your order to you in time.
We now offer an express delivery service for those orders needed more urgently.

Please email us and we can send examples by email if required.

Our office is closed at the weekend but we are still able to take orders for your trophies or awards online. All queries will be answered when we arrive back in on Monday morning.

If ordering online you are required to pay by credit card, or paypal via our secure online payment system. We have now added the option to pay by bank transfer. If you would prefer to pay by cheque, bank transfer or card over the phone, you can do so by placing your order by email and can then contacting us to make payment.

Unfortunately we are unable to take orders over the phone. We do not record telephone calls so to avoid errors we require orders to be placed on the website or by email if you are unable to order online.
This way we have official confirmation of all order details.

Yes. Please email us with any order enquiries stating your order number and we will get back to you as soon as possible to let you know what stage your order is at. You will recieve an automated email as soon as the email has been placed. You will then receive an email when your order has left us, along with tracking details.

All artwork must be created as a vector based image and sent as an PNG/AI file. It must be provided in black and white and sent as an email. Please contact us if you have any problems or you are unsure. Please note; We do not engrave in colour.

Yes. We are more than happy to give you a free quote on your order. You will need to supply us with product codes, quantities, sizes and engraving details if required, then send it to us so that we can provide you with a full quote. Alternative you can just add the awards to your basket online to give you a full cost with no obligation to buy.

Yes. We can produce a 1 inch / 2 inch special acrylic domed centre that we will supply and fit at a small charge. Please go to the medal section on the webiste and view the 'personalised centres' category. New designs may take two weeks. You will need to contact us before placing your order so that we can talk you through the order process and provide you with a quote.

When you choose a trophy/award and click on order, it will automatically ask you if you want to engrave the product or not. You then simply follow the instructions for that particular product and add all engraving instructions as require. It will also show any engraving prices.

We supply a wide range of sports trophies, corporate awards and trophies for other pastimes, if they are not listed in the 'shop by sport' section please dont assume we dont cater for you. We have a variety of ways to make awards specific to your sport or pastime. We have a variety of logos and centres that we can add to trophies/awards to make them sport specific. For other ideas please contact us and we will be more than happy to offer some advice.

We already keep the cost of awards as low as possible. We also offer free engraving on trophy plates and medals up to a certain amount of characters. We also offer free postage and packaging on orders over £200. For large orders please contact us and we will let you know if we are able to reduce the price at all.

No, unfortunately we do not.

If at this stage, you know that you would like your trophies/awards engraved but do not have the engraving details to hand, please go through the same process but leave the Text to be Engraved box blank and type Engraving details to follow in the Additional Comments box. You will then need to contact us letting us know that you will send engraving instructions via email/fax, matching them with the correct product code. This way you can complete your order for trophies and awards as normal and pay for your products, thus avoiding any delay in the ordering process.

Yes, we engrave all awards in house. All trophy plates, medals, cups, shields and tankards etc are engraved on our computerised diamond engraver. All glass awards are engraved on our laser machine.

We provide proofs for glass and crystal awards prior to engraving. We can provide proofs for most cups and shields where required but please ask prior to ordering if this is essential.

All awards will show the size. We completely understand that sometimes it can be hard to judge the size of an award from an image online. We encourage customers to use a ruler and hold something physical in their hand to get a feel for the sizes shown online. All sizes shown will be from the bottom of the base to the highest point on the award.